Presentation Cycle: Outstanding Verbal Techniques

Module Objectives:

Understand the importance of verbal skills when presenting over the phone or the web
Learn and practice the 4 Ps that project confidence and believability to the customer
Develop skills that will align your tone and energy level with that of your customer, in order to build rapport and trust
Discover how to recognize and verbally match the customer’s behavior style in order to increase effective communication

Field Work:

Using a set of skill-building tools, spend at least 15-minutes a day practicing your new verbal techniques.
Record your practice sessions and create a checklist of the areas where you need the most improvement.
Monitor your improvement effectiveness during your contacts with key accounts.